Returns and refunds

In the event of withdrawal (art. 8) or non-conformity/defects (art. 9), the return may take place as follows:

A) Returns from Italy (home pickup organized by 8 Marzo SRL)

  • The return is free: we will book the pickup and email you the form/label to print and attach to the package.

  • The Customer must provide (in the NOTES or via email) the pickup address, a working day with someone guaranteed to be present for the entire day, contact name, and phone number.

B) Returns from outside Italy (at the Customer’s expense)

  • The Customer ships at their own expense and under their own responsibility to:
    8 Marzo SRL – Via L. Einaudi 6/1 – 31030 Dosson di Casier (TV) – Italy.

  • We recommend tracked and, if possible, insured shipping. The shipment remains the Customer's responsibility until receipt is confirmed.

Packaging and package content (all returns):

  • use an intact and well-sealed box/padded envelope;

  • insert the return form (downloadable here) filled out and the receipt/proof of purchase;

  • the Products must be intact, unused, and unwashed, with original tags and labels.

Refunds:

  • Once the goods have been received and their integrity verified, we will send an approval notification and proceed with the refund to the original payment method (card/PayPal).

  • The credit timeframe depends on the Customer's banking institution.

  • For returns from Italy with pickup organized by 8 Marzo SRL, the return is always free; for returns from outside Italy, all shipping costs and customs duties are at the Customer's expense.

  • "Cash on delivery" shipments without authorization will not be accepted.

In-store exchange (alternative to return):

  • Within 14 days of delivery, the Customer may go to one of our retail stores to exchange the item for any product available in the store of equal or greater value.

  • To obtain an in-store refund, the staff will collect the compliant goods and the Customer will receive a confirmation email of the refund to their card/PayPal within 48 hours.

 

Right of withdrawal

To exercise the right of withdrawal, download the return form here, fill it out completely, and place it inside the package along with the receipt/invoice.
Unless otherwise indicated in this policy, return shipping costs are at the customer's expense, with the exception of returns from Italy organized with home pickup booked by us (see art. 10).

The right of withdrawal applies solely to individuals (consumers pursuant to Art. 3, para. 1, letter a of Legislative Decree 205/2006) who are acting for purposes unrelated to any commercial, artisanal, or professional activity they may carry out. Purchases made with a VAT number (professionals, companies, retailers, etc.) are excluded from the right of withdrawal.

Pursuant to Art. 52 of Legislative Decree 206/2005, the consumer Customer has the right to withdraw from the contract, even partially, without penalty and without needing to provide a reason, by communicating this to the Seller within 14 days of the date of receipt of the package containing the Products.

The notice of withdrawal may be sent:

  • via registered mail with return receipt to: 8 Marzo SRL, Via L. Einaudi 6/1, 31030 Dosson di Casier (TV), Italy; or

  • via email to: shop@nananegozi.it
    no later than the aforementioned 14-day deadline from delivery. The communication must indicate: the intention to withdraw, the Product(s) subject to withdrawal, and a copy of the purchase receipt/invoice.

The Customer must then return the Product without delay and in any case within 14 days from the date of receipt of the package. Returns made beyond 14 days from delivery will not be accepted.

If the withdrawal is exercised correctly, 8 Marzo SRL will refund the Customer the amounts paid for the Products, net of the initial delivery costs, within 14 days from the date it became aware of the exercise of the withdrawal.
The return shipping costs remain the responsibility of the Customer, except in the case of a return from Italy handled with home pickup booked by 8 Marzo SRL (see art. 10).

Pursuant to Art. 59 of Legislative Decree 206/2005, the right of withdrawal does not apply to custom-made or personalized goods.

We will not accept the return of Products that are not in the same condition in which they were received or that have been used beyond mere testing.

The Customer forfeits the right of withdrawal if the returned goods (packaging – if not repairable – and contents) are not intact, as well as in cases where 8 Marzo SRL ascertains even one of the following circumstances:

  • negligent use of the item such as to compromise its integrity;

  • lack of external packaging and/or original internal wrapping;

  • absence of integral elements (accessories, parts, tags, etc.);

  • damage to the product due to causes other than transport (partial or total tampering, etc.).

In the event of forfeiture, the goods will remain at the 8 Marzo SRL premises at the disposal of the Customer for pickup at their own expense.

REFUNDS WILL NOT BE ISSUED IF THE RETURNED PACKAGE DOES NOT CONTAIN THE RECEIPT/PROOF OF PURCHASE.

 

Liability – Defective/non-conforming products – Legal warranty

Where applicable, products are covered by the manufacturer’s conventional warranty and the 24-month legal warranty for lack of conformity pursuant to Art. 128 et seq. of Legislative Decree 206/2005.
To benefit from the warranty, the Customer must keep the proof of payment.

It is the Customer's responsibility to verify the quantity and good condition of the packages at the time of delivery, immediately contesting any irregularities (e.g., “damaged/crushed packaging”) to the courier via written reservation on the delivery document. In the absence of a reservation, claims regarding external defects detectable at delivery will not be accepted.

If the Customer believes that the Product is not compliant/is defective, they must contact 8 Marzo SRL immediately:

  • email:shop@nananegozi.it

  • registered mail with return receipt (if necessary): 8 Marzo SRL, Via L. Einaudi 6/1, 31030 Dosson di Casier (TV), Italy

The Customer must then proceed with the return according to Art. 10 “Returns and refunds.” 8 Marzo SRL will examine the Product and communicate via email/phone, within a reasonable time, whether it will proceed with repair/replacement, or — alternatively — a price reduction or termination of the contract.
Repair or replacement will be carried out as soon as possible and in any case within 30 days from the email confirming the intervention.

Once the lack of conformity is established, 8 Marzo SRL will refund the return shipping costs incurred by the Customer. A minor defect for which the remedy of repair/replacement is impossible or excessively burdensome does not entitle the Customer to terminate the contract.

Returns and refunds

In the event of withdrawal (art. 8) or non-conformity/defects (art. 9), the return may take place as follows:

A) Returns from Italy (home pickup organized by 8 Marzo SRL)

  • The return is free: we will book the pickup and email you the form/label to print and attach to the package.

  • The Customer must provide (in the NOTES or via email) the pickup address, a working day with someone guaranteed to be present for the entire day, contact name, and phone number.

B) Returns from outside Italy (at the Customer’s expense)

  • The Customer ships at their own expense and under their own responsibility to:
    8 Marzo SRL – Via L. Einaudi 6/1 – 31030 Dosson di Casier (TV) – Italy.

  • We recommend tracked and, if possible, insured shipping. The shipment remains the Customer's responsibility until receipt is confirmed.

Packaging and package content (all returns):

  • use an intact and well-sealed box/padded envelope;

  • insert the return form (downloadable here) filled out and the receipt/proof of purchase;

  • the Products must be intact, unused, and unwashed, with original tags and labels.

Refunds:

  • Once the goods have been received and their condition verified, we will send a notification of approval and proceed with the refund to the original payment method (card/PayPal).

  • The credit processing time depends on the Customer's bank.

  • For returns from Italy with pickup arranged by 8 Marzo SRL, the return is always free; for returns from outside Italy, all shipping costs and customs duties remain the responsibility of the Customer.

  • “Freight collect” shipments without authorization will not be accepted.

In-store exchange (alternative to return):

  • Within 14 days of delivery, the Customer may go to one of our retail stores to exchange the item for any product available in the store of an equal or greater value.

  • To obtain an in-store refund, the staff will collect the compliant goods and the Customer will receive a confirmation email within 48 hours regarding the refund to their card/PayPal.